Transform customer service with Salesforce Service Cloud
Increase retention, accelerate growth, and boost satisfaction with NextRow Digital’s expertise. Your support team must address customer concerns promptly, anytime. As a leading Salesforce implementation company, we understand preferences, build loyalty, create cross-selling opportunities, and enhance overall customer experience.
Omni-Channel Support
Offer excellent customer support through multiple communication channels and delegate the matching cases to the concerned teams who have the skill set to take a quick action.
Custom Reports and Dashboards
Analyze the online behavior of your prospects to make data-driven decisions in real-time. Provide a 360-degree view of customer’s journeys with custom reports and dashboards.
Case Management
Being your Salesforce Service Cloud partner, we will manage the entire lifecycle of your customers on a streamlined dashboard and arrange the cases based on the priority levels.
Social Analytics
Collect valuable social insights from Facebook, LinkedIn, Instagram, and Twitter to put business opportunities into action. Our experts also help you in identifying emerging trends.
Social Channel Management
Monitor the target audience engagement on various social media channels and pro-actively respond to their messages for a better customer engagement.
Training
Provide on-site, remote and on-demand training programs to train beginners and experienced professionals about the features, benefits and the use-cases of Salesforce enable Service Cloud.
Why Choose NextRow Digital?
Adapting Salesforce Service Cloud is easy, but challenges arise during implementation. NextRow Digital’s Salesforce Service Cloud consultants provide end-to-end solutions, from implementation to integration, migration, and support. We offer a full suite of Salesforce Service Cloud solutions under one roof so that you can make the most of your Salesforce investment. Partner with us today!
Explore More
Driving business growth by transforming challenges into opportunities with innovative, tailored solutions that deliver measurable results.
The Importance of Data for GenAI
In the ever-evolving landscape of technology, generative artificial intelligence (GenAI) stands at the forefront of...
What is Salesforce-Adobe Campaign Connector?
Adobe Campaign is a marketing automation tool that helps your business to simplify and manage all the marketing campaigns....
Workday Journey Towards Interoperability: The Power to Adapt
In today’s fast-changing business world, constant adaptation is key. However, many organizations struggle to keep up due...
